FIS recrutement – Product Support Representative (El Ghazala, Ariana, Tunisie)

Postes vacants:

1 poste ouvert

Type d'emploi désiré :

CDI

Experience :

3 à 5 ans

Niveau d'étude :

Ingénieur

Rémunération proposée :

Confidentiel

Langue :

Anglais

Description de l'emploi

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Client Experience (CX) is responsible for delivering world best class services to our clients.

Whilst gaining a detailed understanding of GMI Application, the CX will be able to manage efficiently client’s issues, stabilize operational aspects by continuously working on innovative improvements actions and maximize our client’s experience.

• You will build relationships with Tier-1 Banks and Brokers

• You will be exposed to a Broad cross-section of the financial industry

• You will gain in depth knowledge of Exchange Technologies and Markets

Client Experience role is part of FIS Securities, Derivatives and Tax Processing business, supporting EMEA clients on their Back-Office architecture (GMI product).

What you will be doing:

You will be responsible for providing Client Experience Level 2 support to our GMI Clients during EMEA Shift.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Other related duties assigned as needed.

Exigences de l'emploi

What you bring:

• Broad knowledge of Financial Markets, especially Derivatives Exchanges.

• Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent decision-making and problem-solving.

• Is resourceful and proactive in gathering information and sharing ideas

• Ability to work both independently and in a team environment

What we offer you:

• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

• Attractive range of benefits including private medical cover, dental cover, and travel insurance.

• Continuous development through our diversified training across core financial, sales and FIS solutions.

• A modern, international work environment and a dedicated and motivated, supportive team.

• A broad range of professional development possibilities, resources and opportunities

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Date d'expiration

24/04/2021

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