BULGIN TUNISIE recrutement – Customer and Assembly Quality Manager – Tunis

Description de l’annonce:

Job Description: 

We are seeking a skilled and experienced Customer and Assembly Quality Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of quality assurance related to both our assembly processes and customer interactions.

 This role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively across departments.

Responsibilities:

      – Develop and implement quality assurance policies and procedures for assembly processes to ensure compliance with industry standards and regulations.

      – Ensuring product conformity and customer satisfaction.

      – Contribute to the company’s commitment to health and safety

      – Organize, manage and control the application of quality standards.

– Manage the quality team in terms of task planning, property management, validation of IFS control plans, and support in execution. 

– Auditing production lines and ensuring compliance with quality standards.

– Take decisions on acceptance criteria (where necessary).

– Validating the scrapping of non-compliant components and products (if the cost exceeds the amount indicated in the procedure).

– Assisting in analysing the causes of non-conformity and proposing corrective action to eliminate it.

– Validating new change requests with the Engineering team. 

– Communicate customer complaints to the parties concerned and ensure the collection of the data/samples required to process the complaint.

– Support the customer in resolving problems, correcting products and proposing improvements.

– Contribute to the processing of customer complaints, record them and ensure communication with the customer.

– Communicating customer assessments to the relevant parties. 

– Coordinate audits and customer visits. 

– Manage the return of stock from customers.

– Present indicators and define improvement action plans.

– Ensure compliance with quality standards in the production workshops, warehouse and export zone.

– Ensure customer satisfaction following a complaint by reducing response time and improving the quality of analyses/action plans.

Qualifications:

• Bachelor’s degree in engineering, quality management, or a related field. 
• Minimum of 5 years of experience in quality assurance or quality management roles, preferably in a manufacturing or assembly environment.
• Strong knowledge of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean Manufacturing, ISO standards, 8D problem-solving method, AMDEC ).
• Experience with customer-facing roles and managing customer relationships.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective corrective actions.
• Strong leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams.
• Excellent communication skills, both verbal and written.

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