Msh International recrutement – Customer Care Administrator (Les Berges du Lac 3, Tunis, Tunisie)

Postes vacants:

2 postes ouverts

Type d'emploi désiré :

CDI

Experience :

1 à 3 ans

Niveau d'étude :

Licence, Bac + 3

Rémunération proposée :

Entre 1000 DT et 1500 DT

Langue :

Français, Anglais

Genre :

Indifférent

Description de l'emploi

You will be responsible for:

1- Assessing the customers’ issues and recommending valid solutions.

2- Attending all customer care requests and dispatching to appropriate department.

3- Responding to emails and insured queries directly from the generic mail boxes.

4- Handling complaints and escalations and communicating with managers once needed

5- Following up on any customer issues requiring additional research

Exigences de l'emploi

We require:

1- Minimum 1 year experience in a similar environment is desired

2- Diploma or Bachelor’s degree in a related field is preferred

3- Excellent written verbal and communication skills in both French and English. 

4- Microsoft office knowledge is a must.

5- Ability to multi-task, prioritize and adapt to various situations

6- Strong organizational and customer service skills 

Date d'expiration

03/06/2021

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