Msh International recrutement – Customer Care Administrator – Chinese Speaker (Les Berges du Lac, Tunis, Tunisie)

Postes vacants:

1 poste ouvert

Type d'emploi désiré :

CDI

Experience :

0 à 1 an

Niveau d'étude :

Maîtrise, IEP, IUP, Bac + 4

Rémunération proposée :

Entre 1000 DT et 1500 DT

Langue :

Français, Anglais, Arabe, Chinois

Genre :

Indifférent

Description de l'emploi

You will be responsible for:

1- Assessing the customers’ issues and recommending valid solutions.

2- Attending all customer care requests and dispatching to appropriate department.

3- Responding to emails and insured queries directly from the generic mail boxes.

4- Handling complaints and escalations and communicating with managers once needed

5- Following up on any customer issues requiring additional research

Exigences de l'emploi

We require:

1- Minimum 1 year experience in a similar environment is desired

2- Diploma or Bachelor’s degree in a related field is preferred

3- Proficiency in  Chinese language with French and English

4- Microsoft office knowledge is a must

5- Excellent written verbal and communication skills

6- Ability to multi-task, prioritize and adapt to various situations

7- Strong organizational and customer service skills 

To apply: Send your CV .

Date d'expiration

01/09/2020

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