Msh International recrutement – Precertification and Customer Care Administrator- Spanich (night shift) (Les Berges du Lac, Tunis, Tunisie)

Postes vacants:

1 poste ouvert

Type d'emploi désiré :

CDI

Experience :

0 à 1 an

Niveau d'étude :

Maîtrise, IEP, IUP, Bac + 4

Rémunération proposée :

Entre 2000 DT et 3000 DT

Langue :

Français, Anglais, Arabe, Espagnol

Genre :

Indifférent

Description de l'emploi

Responsibilities: 

• Manage and follow up emergency cases eg : Letter of guarantee to be issued within 1 hour.• Process precertification requests for the assigned portfolio.• Handle pre-approval from both healthcare providers and clients.• Treat requests according to authority limits.• Report suspected fraud cases and any sort of complaints to supervisors/manager.• Ensure the best customer service to providers, insured, coordinators, brokers.• Sort the mailboxes and distribute these emails to the teams in charge.• Analyze, suggest and recommend improvements in the work area.• Handle queries related to policy benefits, claim status, network.• Comply with the Turn Around Time of the unit and ensure it is followed throughout the operations.

Exigences de l'emploi

Requirements:

1- Previous experience in insurance industry or medical field

2- Customer Service experience is preferred. 

3- Expatriation  experience in an  international environment is a plus. 

4- Degree in medical fields like Pharmacy, Nursing, Anesthesia ..etc 

5- Flexibility to work at night shift, during weekends and public holidays. 

6- Speaking Spanich is highly required.

Date d'expiration

05/12/2020

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