Assistant – Restaurant Support – Tunis

Description de l’annonce:

Job Title: Assistant – Restaurant Support

Position Type: Permanent

Grade: Assistant

Department: MIS

Direct Report to: IT Operations Administrator

Job Purpose:

The primary role of the restaurant support assistant is to manage IT operations at restaurant level. He will responsible to identify any IT related problem and to highlight it to the concern person in MIS department. He will also be responsible to assist in any up gradation or IT related training in the restaurant.

Duties & Responsibilities:

– Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)

– Highlighting technical problems and diagnosis of the same

– Configure and install operating systems and make appropriate changes in the network as needed.

– Install new software as needed and set up new user accounts for employees.

– Request for new hardware as directed.

– On‐site tech support, and operating system and hardware / software diagnostics as directed

– After‐hours follow‐up / actions also a requirement as needed.

– Analyzing computer hardware problems, rectifying them, servicing and replacing parts when

necessary.

– Acting as the middle man between user and MIS team

– Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches

– Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)

Job KPI :

– Adherence to schedule for restaurant maintenance of IT systems

– Average cycle time for providing technical support

– % of requests that needed repeat work within a week

Skills/Qualifications:

– A certification in computer science or a related field or equivalent job experience is a must

– Must have knowledge of the Windows Operating System

– Experience and training in Windows

– Recent new store opening, or new business set up experience.

– Ability to diagnose and fix hardware faults, and software problems including re‐installing Windows and applications.

Experience Year/Area:

– At least one‐year experience in a similar support role

– At least one-year experience with hardware repair and troubleshooting problems with PCs and retail POS terminals

– At least one year of hands on networking experience. (LAN/WAN deployment)

– Familiarity with POS software (Aloha)

– POS hardware familiarity and knowledge of retail POS environments (IBM, Radiant, Symbol)

Training before joining:

Not applicable

Training after joining:

– POS hardware configuration training

– POS software installation training

-POS troubleshooting training

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