- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais
- Genre :
- Indifférent
Exigences de l'emploi
Upergy is an international company, listed on the stock exchange, leader in its sector, employing 305 employees and realized 45M euros of annual revenue. Created in 1984, our group, through our professional brands (ALLBATTERIES, Enix Energies…) and our mainstream brand (1001piles), is a key player and essential partner in mobile power solution sales such as cells and batteries. Our values are Cooperation, Respect, Usability, Ambition, Excellence, and Creativity. Our Tunisian subsidiary created 10 years ago and based in Manouba, employs 60 employees. To accelerate our development we are hiring on Manouba (Tunis) an English customer services administrator Main missions: After an internal training, you will be in charge of the following missions in particular·
ADV missions :-Processing and confirming sales orders -Parcels tracking with carriers
-Management and processing of customers complaints
-Performing administrative tasks as updating and creating customers’ accounts
Recovery missions:
– Set up actions to collect customer receivables with our software sidetrade
– Relaunch a portfolio of clients by phone- Preparation of pre-litigations files- Interact with several internals departments to collect unpaid invoices·
Customer relations missions: Respond to all the requests incoming from websites visitors by phone, email, and instant chat-Advise customers on products conforming their needs and finalize the sale- Offer complementary products that could interest the customer as well as current promotions.- Support after-sales customers when they encounter a problem so that it is solved in the best possible conditions and their consumer experience remains good.
Profile/ Required Skills: -Graduated from the University (Minimum BAC +3)-speak fluently English and French – Accounting knowledge will be an asset-Available immediately or with advance notice – Permanent contract – Full time Our group is very committed to hiring and retaining disabled employees, so all of our positions are open to people with disabilities.
Date d'expiration
08/03/2020