TRANSCOM recrute – Training Quality Manager (BACK OFFICE client) – Ariana

Description de l’annonce:

The Training and Quality Manager (TQM) is in charge of guaranteeing and boosting the quality of the services of his/her area of responsibility, planning and executing the measurement of quality, with the design and coordination of product training plans and improvement of platform quality, acting as a trainer of instructors, supervising and verifying the success of the training provided by its collaborators, or by him/her, where appropriate, guaranteeing the obtainment and improvement of the quality standards established and the training required for the employees earmarked to the training included within his/her area of responsibility, following the procedures established at the Company.

General

• · Guarantee the implementation of the quality improvements established and prepare reports on the internal and external quality results as frequently as agreed.
• · Ensure regular calibration meetings of calls as agreed.
• · Manage and report on the quality shortcomings detected in the services of his/her area of responsibility.
• · Detect training needs, improvement actions, with the design, planning and coordination of the training linked to its service, following the procedures established at the Company in coordination with HR.
• · Develop and ensure the correct creation of all the materials required for the different training.
• · Compile information relating to knowledge of his/her service product and the development of training modules, adapting contents to real needs.
• · Monitoring of the different training courses imparted by his/her area of responsibility, guaranteeing the quality thereof and compliance with the procedures established, in coordination with HR.
• · Review that the training provided adapts to service demand, complying with the correct quality and contents, implementing improvements in the procedures when required.

Professional qualifications/Specific knowledge

• Minimum studies: Diploma or advanced vocational training related with Training and/or Quality. University training is an advantage, together with training related with the typology associated with the service assigned to the work post.
• · Knowledge/Specific training in Effective Presentations and in Communication Techniques.
• Postgraduate training in Quality Management and/or Training Management is an asset.
• Courses in the Training of Instructors and Training and/or Coaching Techniques are an advantage 

Information technology

• Office package (Word/Excel/PowerPoint): High level.
• Google Apps: High level.
• E-mail Communication: High level.

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