- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Rémunération proposée :
- Confidentiel
- Genre :
- Indifférent
Description de l'emploi
Internal Job Description Required.
We are looking for a passionate Data Analyst, who will be creating magic with numbers, helping the employee technology team to continuously improve our services by providing insightful analytics and KPI performance dashboards.
YOUR TASKS:
- Coordinates scheduling, forecasting and provide support to the leadership team for scheduling.
- Collaborate with the leadership team to provide daily/weekly/monthly reporting and statistical analysis to ensure that they have the necessary information to make the appropriate business decisions.
- Work closely and partner with the leadership team to ensure KPI analysis to develop initiatives based on trends and proactively make suggestions for the team to test.
- Interact with other teams to communicate trends and customer feedback to facilitate resolution.
- Process ad-hoc requests for data that is not readily available in existing reports
KNOWLEDGE AND SKILLS REQUIREMENTS
Education:
- Associates degree in Information Technology B.S./in Computer Science, Information Systems
Experience and Skills requirements:
- 2+ year of progressive experience in IT workforce management and/or business planning
- Hands-on experience with data correlation and analytics tools such as looker and snowflake
- Experience in a technical support environment and Service Desk/ Helpdesk is preferred
- The candidate must be proficient in Microsoft Office suite, PowerPoint, and have the ability to create presentations. Advanced skills in the use of Microsoft Excel and powerpoint presentations.
- Good English level (Good verbal and written communication skills)
- Excels in problem-solving, troubleshooting by approaching everything with an analytical mindset and have an eye for details
- Good data presentation skills, with the ability to convert complex data into simple logical stories
- Ability to perform analysis on metrics and understand multiple types of client environments.
- Identify problematic areas and implement strategic solutions.
Additional requirements:
- Strong interpersonal and communication skills
- Able to follow verbal and documented instructions
- Demonstrated problem-solving ability
- Ability to document procedures: Document issues, analysis, progress, solution in the ticketing system
- The ability to prioritize work; work well independently and work well with others in a team environment
- Ability to react quickly in an ever-changing environment.
- Ability to develop templates; technical documentation standards; and other related repositories and structures required
Equal Opportunity Employer:
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires
We are looking for a passionate Data Analyst, who will be creating magic with numbers, helping the employee technology team to continuously improve our services by providing insightful analytics and KPI performance dashboards.
YOUR TASKS:
- Coordinates scheduling, forecasting and provide support to the leadership team for scheduling.
- Collaborate with the leadership team to provide daily/weekly/monthly reporting and statistical analysis to ensure that they have the necessary information to make the appropriate business decisions.
- Work closely and partner with the leadership team to ensure KPI analysis to develop initiatives based on trends and proactively make suggestions for the team to test.
- Interact with other teams to communicate trends and customer feedback to facilitate resolution.
- Process ad-hoc requests for data that is not readily available in existing reports
KNOWLEDGE AND SKILLS REQUIREMENTS
Education:
- Associates degree in Information Technology B.S./in Computer Science, Information Systems
Exigences de l'emploi
Experience and Skills requirements:
- 2+ year of progressive experience in IT workforce management and/or business planning
- Hands-on experience with data correlation and analytics tools such as looker and snowflake
- Experience in a technical support environment and Service Desk/ Helpdesk is preferred
- The candidate must be proficient in Microsoft Office suite, PowerPoint, and have the ability to create presentations. Advanced skills in the use of Microsoft Excel and powerpoint presentations.
- Good English level (Good verbal and written communication skills)
- Excels in problem-solving, troubleshooting by approaching everything with an analytical mindset and have an eye for details
- Good data presentation skills, with the ability to convert complex data into simple logical stories
- Ability to perform analysis on metrics and understand multiple types of client environments.
- Identify problematic areas and implement strategic solutions.
Additional requirements:
- Strong interpersonal and communication skills
- Able to follow verbal and documented instructions
- Demonstrated problem-solving ability
- Ability to document procedures: Document issues, analysis, progress, solution in the ticketing system
- The ability to prioritize work; work well independently and work well with others in a team environment
- Ability to react quickly in an ever-changing environment.
- Ability to develop templates; technical documentation standards; and other related repositories and structures required
Equal Opportunity Employer:
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires
Date d'expiration
20/03/2020