- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- Temps plein
- Langue :
- Anglais
- Genre :
- Masculin
Description de l'emploi
BeanAir is a leading German company in sensing technology, designs and manufactures smart, rugged and open-standard wireless IIOT sensors. We Are looking for a technical support engineer
We are hiring a qualified Technical Support Engineer for providing enterprise-level technical support to our clients such as diagnosing and troubleshooting software/hardware problems as well as helping with the installation of programs and applications.
What does a Technical Support Engineer do?
A Technical Support Engineer resolves network issues, configures operating systems, uses email/chat applications for giving quick answers/solutions to clients’ issues and develops remote desktop connections for providing immediate support for solving complex problems. The ultimate goal is ensuring the customer satisfaction by providing timely, accurate and efficient solutions to all technical problems.Responsibilities
- Contacting clients to find out the nature of the technical or IT issue.
- Researching and identifying solutions for software as well as hardware issues
- Taking ownership of reported customer issues and seeing problems through to resolution
- Linking to clients’ computers via remote access.
- Researching, diagnosing, troubleshooting and identifying solutions for resolving system issues
- Documenting technical knowledge in manuals and notes
- Preparing timely and accurate reports
- Communicating clients through various channels (e.g. ,email, Skype ..) until their technical issues get resolved
Exigences de l'emploi
Requirements
- Engineering / Master’s degree in Computer Science, Information Technology or a relevant field
- Previous work experience as Technical Support Engineer or Desktop Support Engineer.
- Knowledge of remote access systems such as TeamViewer.
- Ability to troubleshoot complex software and hardware issues.
- Ability to deliver simple and step-by-step technical assistance, both verbal and written
- Exceptional time-management and organizational skills
Date d'expiration
13/05/2020