- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 3 à 5 ans
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Confidentiel
- Langue :
- Anglais
- Genre :
- Indifférent
Description de l'emploi
About National Pen :
In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.
Overview of Role:
The successful candidate will be responsible for identifying coaching needs, defining and agreeing requirements with key stakeholders, developing materials and managing their delivery through to implementation. You’ll work closely with contact centre management to analyze the coaching needs of our staff and develop appropriate coaching plans at department team, and agent level.
The coaching will cover multiple aspects of technical systems and process compliance, as well as soft skills to enable appropriate conduct and style. This is an exciting opportunity to work in a multi-national environment.
What you will do:
- Create user-friendly coaching documentation, process maps, manuals, classroom activities and presentations
- Deliver coaching programs with leading-edge learning and development techniques while creating a fun, productive learning environment
- Compile and maintain Coaching Needs Analysis and action plans with Human Resources and other parties
- Implement appropriate coaching evaluation tools to ensure continuous improvement
- Provide constructive feedback on issues identified through coaching
- Delivery of training through a variety of media, including face to face workshops; eLearning and remote settings to include employee onboarding and induction training
- Compile and track training records for all training delivered
Exigences de l'emploi
What we need from you:
- To succeed in this role, you will need to be a highly-driven and adaptable individual with great interpersonal skills, cross-cultural respect and the ability to solve problems creatively.
- Strong administrative and organizational skills are also essential.
- Experience of coaching sales & customer service personnel in systems, processes and soft skills
- Team Lead experience is a plus
- Experience of creating and delivering coaching materials
- Experience in a sales / call centre environment essential
- Very good level in English
Date d'expiration
05/07/2020