- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 5 à 10 ans
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Confidentiel
- Langue :
- Anglais
- Genre :
- Indifférent
Description de l'emploi
About National Pen
In business for over 50 years, National Pen is a world-class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.
In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.
Overview of Role:
We are seeking an experienced Sales Contact Center Manager who has a proven track record of building relationships with call centers and a passion for motivating sales teams! Positive, high energy, and out of the box thinkers are our key to success!
What you will do:
- Directly manage a team of Supervisors, Team leads and overseeing the agent teams by conducting weekly KPI performance reviews through constant coaching, mentoring and motivating
- Ensuring weekly, monthly and quarterly sales targets are meet on time
- Responsible for the department hiring, training, retention, and succession planning in order to meet company growth targets
- Mentors Contact Centre Supervisors and Team Leads to further develop their management and business operational skills
- Collaborates with executive management to build the contact centre operations strategy and infrastructure in a rapid-growth environment
- Monitor employee productivity and motivate team to reach daily, monthly and quarterly targets. Create and manage KPIs
- Implement and maintain a challenging and rewarding incentive program to improve overall performance
- Provide ad hoc and formal feedback to team, including development feedback
- Work company-wide to improve business efficiencies and maintain a positive customer experience
- Ensures policies and procedures are adhered to daily
- Make decisions quickly
- Ensures Supervisors are listening to calls to assess customer service levels and provides feedback as necessary
- Contribute to team effort by assisting other departments in accomplishing their respective goals and performing projects as assigned
- Maintain professional and technical knowledge by attending industry workshops, staying up-to-date on industry tends
- Performs other duties as assigned
Exigences de l'emploi
What we need from you:
- Bachelor’s Degree preferred
- 8+ years experience in contact center environments
- 5+ years experience in managing contact center sales teams
- Proven experience in meeting sales targets and motivating sales teams
- Strong Excel experience
- In depth knowledge of call center sales business strategies
- Supreme leadership skills and outgoing personality
- Adapt to change in a fast-moving environment
- Must have proven ability to drive results and ensure employee engagement and development.
- Ideal candidate must possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.
- Excellent communication skills both written and verbal
- Technical expertise with contact center tools and applications
- Fluent English required
Date d'expiration
22/07/2020