Postes vacants:
10 postes ouverts
Type d'emploi désiré :
CDI

Description de l'emploi

We are looking for a Client Support Specialist who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to

  • Handle client service or support related incoming requests

  • Ensure that all client issues are tracked and resolved in a timely manner

  • Ensure customer satisfaction by responding promptly to customer inquiries.

  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up

Exigences de l'emploi

  • A past experience – of at least 2 years – on client support activities
  • Customer-service oriented
  • Ability to stay calm when customers are stressed or upset.
  • Excellent communication skills and ability to maintain high customer service and satisfaction
  • Ability to apply logical principles and analytical thinking to solve practical problems

  • Strong interpersonal skills, and ability to collaborate with others

  • Detail-oriented with good organizational skills
  • Good written and oral English level

  • Good knowledge of Finance and Banking domain.

  • Good knowledge of Oracle RDBMS and SQL is a plus

Date d'expiration

01/08/2020

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