- Postes vacants:
- 10 postes ouverts
- Type d'emploi désiré :
- CDI
Description de l'emploi
We are looking for a Client Support Specialist who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.
The candidate will have as main responsibilities, to
-
Handle client service or support related incoming requests
-
Ensure that all client issues are tracked and resolved in a timely manner
-
Ensure customer satisfaction by responding promptly to customer inquiries.
-
Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up
Exigences de l'emploi
- A past experience – of at least 2 years – on client support activities
- Customer-service oriented
- Ability to stay calm when customers are stressed or upset.
- Excellent communication skills and ability to maintain high customer service and satisfaction
-
Ability to apply logical principles and analytical thinking to solve practical problems
-
Strong interpersonal skills, and ability to collaborate with others
- Detail-oriented with good organizational skills
-
Good written and oral English level
-
Good knowledge of Finance and Banking domain.
-
Good knowledge of Oracle RDBMS and SQL is a plus
Date d'expiration
01/08/2020