- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- Intérim
- Experience :
- 1 à 3 ans
- Niveau d'étude :
- Licence, Bac + 3
- Langue :
- Français, Anglais
Description de l'emploi
Crit recrute pour le compte de son clien un IT HELPDESK:
Role Summary/Purpose
CoreTech Solutions, Digital Workplace Support & Services Premium: is looking for a highly motivated, energetic, comfortable with technology & a client service professional to join the team. As a member of the Premium Team, you would be responsible for direct IT support to members of the executive team, this includes: client assets, site-wide audio-visual equipment & user experience/interaction. You will also focus on new technology deployment, service delivery management, & customer support.
Essential Responsibilities
In this role, you will:
- Execute current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change
- Lead Premium end-user services / L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met
- Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
- Partner with DWSS and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution
- Ensure all business policies and standards related to client services, IT security and compliance are being met
- Ability to partner and develop strong ties with teams within the DWSS organization to eliminate the silo approach and develop synergies to achieve the organization’s mission
- Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
- Ability to communicate technical information to audiences at all levels of the organization
- Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals
- Be available during off hours to handle urgent issues that may arise
- Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis
Exigences de l'emploi
Qualifications / Requirements
Basic Requirements:
- Bachelor’s degree and or minimum 3 years of experience with client (PC) technologies and support services
- Minimum 2 years of experience with client (PC) technologies and support services
- Minimum 2 years of experience desktop support
Desired Characteristics
Technical Expertise:
- Windows 7 and 10
- MAC OS
- Skype / TEAMS Meeting and Skype/TEAM Broadcast
- Office 365
Business Acumen:
- Experience in mission critical IT operations support environments
- Ability to effectively interface with all levels of the organization and external customers
- Experience working in a global organization Personal Attributes:
- Ability to develop and follow procedures
- Ability to manage multiple, simultaneous tasks, client relationships and expectations
- Excellent written and oral communication skills
- Strong team player – collaborates well with others to solve problems and actively incorporates
- Effective problem identification and solution skills
Date d'expiration
18/09/2020