- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 3 à 5 ans
- Niveau d'étude :
- DESS, DEA, Master, Bac + 5, Grandes Ecoles
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais
Description de l'emploi
HR House International is recruiting for one of her client an international Customer Care Management Company:
Quality Specialist for customer operations (H/F)
Mission:
- Monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards
- Ensure that consultants are delivering a high level of customer service
- Verify that agents are providing accurate solutions to customers
- Record evaluations utilizing departmental quality monitoring programs
- Deliver coaching feedback to agents on call and e-mail performance
- Provide Specialist and the Manager with regular performance feedback on the agents
Exigences de l'emploi
Profile:
- You have a degree in Quality Management or an equivalent diploma
- You have a first experience in a similar position.
- Excellent knowledge of English, French (written and spoken) in addition to Arabic
- Proficient in MS Office (word, excel)
Skills:
- Excellent organizational skills
- Excellent analytical and problem-solving skills
- Outstanding communication skills
- Excellent organizational skills
Date d'expiration
06/12/2020