- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- Temps plein
Description de l'emploi
We are hiring a Technical Specialist:Mission:As a member of the Technical Support Team working for our partner who is part of a big international group, you evaluate, troubleshoot and resolve the customer’s technical problems. Your goal is to resolve technical issues in a timely manner and to meet our customer’s satisfaction, respecting the partner’s internal processes. You use your customer communication skills mainly for an exceptional and delightful customer service.Technical Support Duties:- Analyzing Live Application Support Incidents.- Accurately documenting the reasons and fixing the problems causing the incident, or allocating the problem with a clear descriptor to our development team; and- Managing the incident through to closure of a fix and reporting back.- Ensuring Incident follow-ups are actioned and completed, seeking input/updates where necessary.- Reporting on incidents, releases, problems.- Investigating the cause of risks & issues and pro-actively offer potential solutions.- Carrying out a range of co-ordination & control activities, including preparation of incident issue and risks logs.- Reporting work status regularly to Support Manager, providing dashboard/ categorization of incidents and work in accordance with customer directions.- Most of all, demonstrating a high level of quality and professionalism, with attention to detail.
Exigences de l'emploi
Required Qualifications:- Fluency in English.- University degree in computer science.- Proven experience in Windows environment including Ms SQL server administration.- Proven Experience in electronic payment products and services would be an asset.- Ideally a prior background or experience in Software Testing and/or a Technical Helpdesk Support function.- Excellent customer focus.- Excellent technical troubleshooting & analysis skills in a logical & disciplined manner with attention to detail.To apply, please send your CV .
Date d'expiration
09/12/2020