- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- Temps plein
- Experience :
- 1 à 3 ans
- Niveau d'étude :
- Ingénieur
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais, Italien
Description de l'emploi
Manage claims (claims issued by Customer plants) and field claims (originated in the field at Customer dealers). Coordinate the implementation of emergency and containment actions, interacting, eventually with other ASK functions involved (Production, Logistic, etc) and follow the activities of resident and sorting companiesReceive and register the non conform parts rejected by the customer further to a claim. Coordinate the problem solving process further to customer claims, leading a multifunctional team: organize meetings with the problem solving team for the root cause analysis and corrective actions definiton, check the implementation of the corrective actions, verify the effectiveness of the corrective actions, eventually performing inspections at the work stations where the claim occurred and suggesting further preventive actions. Report the result of the problemi solving process in the document/customer portal according to customer requirements.In case of supplier responsibility in the claim, involve the SQA. Analyze the supplier reply and report it to the customer.Fill in the customer portal or contact the customer by e-mail.Upload customer claims in the internal ASK software.Prepare reports on demand for the Customer and for the ASK management.Support the CQA in the technical factor negotiation process.Support the PM/QR_DEV for the customer portal filling in case of claims before the SOP.In case of customer escalation processes, support the CQA for any specific customer request.
Exigences de l'emploi
English Language
Knowledge of ISO9001 and IATF16949 standards
Knowledge of Customer Requirements related to claim management
Knowledge of Microsoft applications (mostly Excel, Word, Powerpoint)
Knowledge of the goods he has to manage
Knowledge of ERP (RM, FG warehouse; BOM)
Knowledge of the procedures, OIs, templates of the CCL activities
Communication (with Customer, with ASK colleagues)
Knowledge of Customer portals, Quarta claim 0Km and Fields
Capability to create reports using datas and graphs
Leadership and empathy capabilities
Persuasion and coordination capability
Date d'expiration
26/12/2020