Postes vacants:
1 poste ouvert
Type d'emploi désiré :
CDI
Experience :
1 à 3 ans
Niveau d'étude :
Licence, Bac + 3
Langue :
Français, Anglais

Description de l'emploi

We are looking for an experienced IT Support Specialist (M/F) who will work on the:

  • Installation and maintenance of used software, systems, and network.
  • Improving user’s usage of the resource by sharing good practices.
  • Maintaining and upgrading the components of the network, desktop and server, networks components.
  • Diagnosing the user’s issues, fixing them and making proposal to prevent same behavior and improve availability of the resources.
  • Create code and tools to fulfill user’s requirements (scripting).
  • Being part of the IT team in usual office works:
  • Do presentations to improve company and suppliers practices and awareness.
  • Provide Team Leader with as accurate and precise estimates as possible for assigned task duration, along with confidence levels and foreseeable dependencies.
  • Preparing features performing architecture and tasks breakdowns, in collaboration with Team Leader.
  • Provide technical guidance to other team members.
  • Supporting the users for theirs IT needs
  • Maintaining and developing the IT infrastructure on the sites.
  • Ensuring the respect of company policies in IT resources usage

Exigences de l'emploi

Required Skills and Experience:

  • 2+ years’ experience in same position
  • Windows and Mac installation and administration
  • Experience with Office 365
  • Windows Active Directory
  • Experience in Supporting the key departments in a company
  • Experience with Ticketing Systems
  • Experience in Web software and browser
  • appreciated (servers, clients, tools)
  • Familiar with TCP/IP network, installation,administration and troubleshooting, cable and wireless environment TCP/IP, UDP, Wire shark and network tools and utilities
  • Familiar with application and networks security issues
  • Windows: 7, 8, Windows Server, Active Directory, Mac: OSX, Linux: Ubuntu, MS Office software
  • Network printing, Understands basic relational database concepts

Preferred qualifications:

Bachelor Degree or above with major in Computer Science

What do you need to enjoy the experience of working with Customer Experience Group and succeed in this role?

  • Excellent written and oral skills with demonstrated interpersonal and organization abilities.
  • Communication skills, receiving and sending clear messages.
  • Smart professional appearance.
  • Flexible and adaptable with a “can do” attitude.
  • Ability to work under pressure to meet objectives and deadlines.
  • Willingness to take/share responsibility or ownership of tasks and issues not strictly within normal job scope or field of work.
  • Willingness to share knowledge in order to assist and mentor colleagues to develop and enhance their skills.

Date d'expiration

15/01/2021

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