| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 6 janvier 2021 | CDI | Tunis, Tunisie | Entre 5 et 10 ans | Bac + 5 | Plein temps | Français , Anglais |
Description de l’annonce:
HR House International is recruiting for one of her client an international Customer Care Management Company:
Quality Manager for Customer Operations (H/F)
Mission:
· Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
· Analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers.
· Establish a high standard for productivity, quality, customer service as well as define user guidelines.
· Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
· Summarize, collect and analyze call center trends and data for regular performance reports.
· Assist Human Resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
Profile:
– You have a degree in Quality Management or an equivalent diploma
– You have a first experience in a similar position.
– Excellent knowledge of English, French (written and spoken) in addition to Arabic
– Proficient in MS Office (word, excel)
Skills:
– Excellent organizational skills
– Excellent analytical and problem-solving skills
– Outstanding communication skills
– Excellent organizational skills