- Postes vacants:
- 50 postes ouverts
- Type d'emploi désiré :
- CDI, Temps plein
- Experience :
- 1 à 3 ans
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Entre 1000 DT et 1500 DT
- Langue :
- Anglais
- Genre :
- Indifférent
Description de l'emploi
O TalenT: The Recruitment Squad is hiring for his partner in the tourism industry which is offering several services, the following expert talent in customer relations, based in Tunis :
Customer CARE Specialist
Key Responsibilities & Duties
- You will provide everyday client support by responding to inquiries and provide appropriate solutions/responses based on defined procedures by phone and/or digital channels in English language
- Supporting and providing information to all internal and external customers in a professional and courteous manner
- You will manage and resolve customer complaints
- You will document all information according to standard operating procedures
- You will maintain and improve performance by adhering to standards and guidelines
- You will update job knowledge by studying new service descriptions; participate in educational opportunities
Exigences de l'emploi
Qualification & Skills
- You are fluent in English (written and spoken)
- You have good organizational and time management skills
- You are a team player and a problem solver
- You have positive attitude and good communication skills
- You are familiar with customer-care department operations
- At least two (2) years of customer service experience
- Previous experience in a multi-channel customer service environment preferred
Advantages due to this opportunities
- An interesting and dynamic job in the tourism industry
- Work in a newly opened and modern office in Tunis
- Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
- Ability to develop communication skills in foreign languages
- A path of growth aimed at enhancing your professionality
- Internal training to develop professional and language skills
- Flexible working hours
Date d'expiration
02/05/2021