- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI, Temps plein
- Experience :
- 1 à 3 ans
- Langue :
- Français, Anglais
Description de l'emploi
Customer CARE Specialist BILINGUAL (French & English speaker)
Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service
Your role will include:
- Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
- Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
- Using appropriate systems and available resources as necessary to assist in responding to each request
- Supporting and providing information to all internal and external customers in a professional and courteous manner
- Participating in cross-functional communications and meetings to support the team/domain/center
- Performing additional responsibilities as required
Exigences de l'emploi
In return you will bring:
- Undergraduate degree in Marketing or Business Administration preferred
- Strong command of the French and English
- At least one (1) year of customer service experience
- Previous experience in a multi-channel customer service environment preferred
- The ability to provide excellent customer service while multi-tasking
- Experience with graphic design and/or photo imaging design software a plus
Apply NOW and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.
Date d'expiration
11/06/2021