MSH TUNISIA recrutement – Customer Care Administrator – Tunis

Description de l’annonce:

MSH INTERNATIONAL is a leading worldwide provider of Healthcare insurance solutions, a subsidiary of SIACI SAINT HONORE group with 5 regional head offices in Calgary, Paris, Dubai, Shanghai and Tunis and currently looking for:

Customer Care Administrator 

You will be responsible for:

– Assessing the customers’ issues and recommending valid solutions.
– Attending all customer care requests and dispatching to appropriate department.
– Responding to emails and insured queries directly from the generic mail boxes.
– Handling complaints and escalations from the insured members.
– Following up on any customer issues requiring additional research.

We require:

1- Minimum 1 year experience in a similar environment is desired.
2- Diploma or Bachelor’s degree in a related field is preferred.
3- Proficiency in both French and English (Written & Spoken)
4- Microsoft office knowledge is a must.
6- Ability to multi-task, prioritize and adapt to various situations.
7- Strong organizational and customer service skills.

Do not hesitate to join our exceptional team ! 

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