| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 10 août 2021 | CDI | Tunis, Tunisie | Moins d'un an | Bac + 5 | Plein temps | Anglais |
Description de l’annonce:
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned
- Our lines cover the US market. We are open 4:00pm-1:00am local Bulgarian time, Monday to Friday.
What do you get from us?
- Competitive salary
- Relocation package
- Additional pay for night shifts
- Virtual training and Work from Home options
- A bright, modern and exciting place to work, with excellent staff facilities
- Medical plan fully covered by the company
- Transportation allowance and Life insurance
- Various career development opportunities
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
Exigences de l’emploi
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Working knowledge of Apache and IIS Web Server administration
- Working Knowledge of networking and security products and enterprise Network Infrastructure
- CCNA certificate is an advantage
- Familiarity with:
o Network Protocol Analyzers (tcpdump, Wireshark)
o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
o authentication systems such as LDAP, MS AD etc
o VPN technologies such as IPSec and VPN clients
o Scripting knowledge (SHELL, Python, Perl) would be appreciated
Qualifications
- Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications.