GROUPADO TUNISIE recrutement – Customer service agent – Tunis

Description de l’annonce:

Main Responsibilities :

-Reply to provide questions , product availability , and promotions via phone , email and online chat . provide guidance through the online ordering process . 

-Address and resolve post-order questions regarding shipping ,billing and delivery . 

-Perform phone conversation with customers to answer their questions, provide information and advise them.

-Manage large amounts of incoming phone calls.

-Ensure follow up through emails, phone or any required means .

-Ensure the smooth running of business operations .

-Assist customers on states of their shipment, outstanding shipments or tracking . 

-Build sustainable relationships and trust with customer accounts through open and interactive communication . 

Required Skills & Qualifications :

-Ability to communicate in French and English language. 

-You have good organizational and time management skills.

-You are a team player and a problem solver.

-You have a positive attitude and good communication skills.

-You are familiar with customer-care department operations.

Experience in logistics is preferred.

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