National Pen is looking for
Contact Center Sales Supervisor
Overview of Role:
Reporting to the Contact Center Managers – the Supervisor a highly focused position. The Supervisor will have the responsibility to ensure a service-oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. The Supervisor will support in the supervision of the Telesales or our Care Team depending on the experience of the successful candidate.
What you will do:
A Supervisor has the responsibility to motivate and inspire the team to surpass their potential as much as possible
Responsible for the performance management of the team and that team members receive relevant and timely feedback on an on-going basis
Organizing the workload for the team and ensuring that the right resources are available
Manage the development of the sales agents and team leads, providing training, coaching and support to meet the team targets
Facilitation of communication cross functionally among the members of team and resolve issues as they arise
Work towards meeting the departmental objectives, including sales targets, quality etc.
Promote an enthusiastic and competitive atmosphere within the team, increasing motivations and results
Always ensure correct adherence to all internal policies and procedures
Conduct weekly team meetings
Weekly reporting on teams’ performance and target management, ensuring that they meet and exceed the targets as outlined by senior management
Continuously strive to deliver the highest quality of service to both internal team and external customers
What we need from you:
Previous experience in Sales is required
Understanding of a Contact Centre
A previous experience as a supervisor, team lead or sales coach of a minimum of 6 months is required
Excellent attendance record
Ability to operate well in a call center team environment as a leader
Natural flair for coaching, motivating, and interacting with people.
Knowledge of operating systems and tools like Oracle, Matrix, salesforce would be a plus
Excellent administration skills with a high attention to detail
English: an acceptable level of comprehension and communication
Another European language would be a plus
Good organizational skills and ability to prioritize work.
Ability to work to tight deadlines & multi-task effectively
Comment postuler :
Envoyez vos CVs à l’adresse suivante : [email protected]
Ville : Tunis / Lac 2
Nom / Entreprise : National Pen
Email : [email protected]
Adresse : Les Berges du Lac II, La Marsa, Tunis, 1053 Tunisie