| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 14 novembre 2022 | CDI | Tunis, Tunisie | Entre 5 et 10 ans | Bac + 5 | Plein temps | Français , Anglais |
Description de l’annonce:
The SAP MII/ME Functional Support ensures L3 support to L2/BA/KU community, providing consultancy and motivation to the functional management and participating in enhancement of our platforms MII/ME.
Main missions and results
Perform 3rd level support to 2nd level support actors, Business Analyst, Key Users
- Manage and Resolve incident coming from the Business (L2, EDL, BA, KU) during usage of MII/ME shop floor applications
- Document solution and results about incidents/requests in the ticket management system, in a transparent way
- Provide either remote (phone, remote-control) or in-situ support
Participates in the roll-out phase for the world-wide sites
- Participate with integration and implementation MII/ME platforms in Faurecia Projects
- Participate in all test phases of MII/ME during pre-go-live simulation phase
- Support MII/ME applications Go-Live within Faurecia roll out projects
Ensure Continuous Improvement in his/her functional domain
- Contribute SAP MII/ME platforms customizing in respect with Time, Budget and Quality, accordingly to the tickets in charge and following the priorities.
- Organize, Analyze and Deliver complete tests results to validate Application enhancement and help to maintain data consistency
- Actively contribute to improve quality and efficiency of MII/ME Platforms support chain within Faurecia.
Coordinates and perform trainings to Faurecia community (L2/BA/L3)
- Develop (when requested) training materials and Deliver trainings to project members
- Coordinate and Transfer appropriate knowledge to MII/ME administration Team
QUALIFICATIONS:
- Engineer Diploma in Manufacturing
- Functional/Business experience (1 to 3 years) with ERP integration, usage and/or support within industrial domain (Logistics, Production, Shop floor).
- SAP Functional knowledge
- Technical skills as Java, XML, HTML, and SQL Server will be a plus.
- Fluent English (Write, Speak) is mandatory
- Ability to work in a team – Good Team Spirit
- Strongly focused on delivery and quality
- Good communication and expression skills in an international environment