| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues | Mobilité |
| 15 novembre 2022 | CDI | La Soukra, Ariana, Tunisie | Entre 1 et 2 ans | Bac + 2 | 870 – 1000 DT / Mois | Plein temps | Anglais |
Description de l’annonce:
PhoneAct, a specialist in Offshore Customer Relationship Management, assists its clients in meeting their challenges by providing innovative, tailor-made and value-added customer experience management services.
PhoneAct is above all a human adventure that has grown to involve more than 850 employees…
Today, we are looking for new talent eager to take on the challenges of an ambitious organization that values people and places them at the center of its development.
PhoneAct is recruiting « Customer Service Support” (chat only).
Your Main Missions:
– Delivering a positive customer experience while assisting users of the online sales platform (CHAT),
– Handling customer issues and providing them with the relevant solutions,
– Ensuring a high level of customer satisfaction.
Who exactly are we looking for?
Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their account inquiries and concerns.
Successful candidates must provide:
– English fluency (writing and Comprehension),
– Previous customer services experience
– Passion for delivering exceptional customer service.
What we offer:
1. Salary:
A fixed NET salary of 870 TND for a 40-hours scheme with 2 days of rest per week.
2. Insights:
– Monthly challenges Bonus,
– Onboarding bonus of 400 DT,
– Year-end bonus based on seniority,
– Sponsorship bonus.
3. Benefits:
– When hired, sign a permanent contract (possibility of CIVP),
-Ccompletely paid training,
– Free consultation with the doctor of PhoneAct,
– Transportation provided,
– Voucher for meal,
– Group insurance,
– Credit arrangement with a Tunsian Bank.