Customer Service Specialist – Tunis

Tasks and Responsibilities:

 

-Promptly responding to customer queries via live chat, phone…
-Helping customers when needed to open their wallets, activate it and manage their accounts
-Qualifying incoming leads tothe CRM
-Immediately escalating serious complaints or issues that you are not equipped to deal with.
-Identifying common problems and escalating them to management, along with possible
suggestions for improvement, wherever possible.
-Maintaining a polite, helpful, and professional manner at all times.
-Obtaining and sharing customer feedback with colleagues and other departments so that
products and services can be improved.
-Attendingworkshops and meetings as required.
-Providing training to new customer service agents.
-Respecting client confidentiality at all times.
-Updating theinternal databases with information about technical issues and useful
discussions with customers
-Creating contents (video, demo…) for the website, application and training
-Assisting inthe reporting of the activity of the sales and customer service teams
-Assisting in creating content for the knowledge base, support and trainings
-Arranging demo for customers and new joiners to guide them on our platform and tools

 

Education and Experience:

 

-Bachelor’s degree in any relevant discipline;
-Excellent Oral and written communication skills;
-Excellent Sales Skills;
-1 to 3 years’ experience in the same filed.
-Fluent in Arabic and English and French