HPE recrutement – Junior Aruba WLAN Network Engineer – Ariana

Description de l’annonce:

Hewlett Packard Enterprise  is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE .

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge.  

In our team you will build your capabilities to new heights that will be rewarding personally and professionally.

In a typical day as a Junior Aruba WLAN Network Engineer, you would:

• Troubleshoot/Diagnose customer issues and drive satisfactory resolution.

• Ensure consistent customer satisfaction.

• Provide Case Management and Solution Management support.

• Case Management: Ensuring timely identification and resolution of reported issues.

• Solutions Management: Ensuring optimum performance of customer solutions.

• Ability to multitask and work independently when required, with little supervision or direction.

• Excellent communication and interpersonal skills.

• Formulate action plans (technical and operational) for analyzing and resolving reported issues.

• Assign and ensure appropriate department is assigned to the reported issue.

• Escalate issues as needed to ensure a timely resolution to customer reported issues.

• Validate customer issues in remote lab when needed.

• Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations.

Preferred Qualifications:

• Engineering Degree in Network, Computer Science, or equivalent.

• First Experience in Networking Domain or customer support including training periods or internship.

• This role is for a Fresh Graduate with a first experience in Networking.

Preferred Skills:

• Proficiency in English (C1 English level is desirable). Second European language is an advantage.

• Network technologies including Routing, Switching, Wireless, Security and Network management.

• Basics of WLAN technology (802.11 Standards, Controller and APs).

• CCNA or other network associate certificate level knowledge

• Superior customer service skills.

• Ability to work on shifts (6:00am-11:00pm)

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

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