NATIONAL PEN recrutement – Goldstar Order Processing Agent – Tunis

Location:  Tunis, Tunisia

Overview of Role: Providing exceptional customer service and accurate order entry for Goldstar-Europe

Performing the role in line with the Goldstar Values:

Family – Treating our customers and our Goldstar team members like family

Simplicity – Ensuring all of our solutions we supply for our customers are easy with no hassle

Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product

Work hard, play hard – Work hard and give our all and at the same time love and enjoy what we do

What you will do:

§  Provide all customers with fast, efficient and first-class post-sale service including order entry for your specific market, sending order acknowledgements, artwork proofing, approvals and communication regarding delivery dates and answering customer enquiries relating to active orders

·  Provide proactive order updates ensuring all exceptions are communicated with the customer and orders meet their ‘ship-by’ dates (eg OOS, artwork problems, etc)

·  Customer support and issue resolution resolve order issues, in conjunction with the order management team to solve problems by suggesting alternatives and implementing suitable solutions

·  Product/Decoration Knowledge – Be a product/decoration expert in all facets of what Goldstar offers and keep up with any product changes and decoration techniques

·  Teamwork, personal and business improvement, contribute ideas and feedback regularly, take full responsibility for managing time and daily activities and actively participate in all training and development activities

·  Meet and exceed targets for accuracy and other set KPI’s (TBC)

·  General tasks will also include, setting up new accounts, reviewing stocks before releasing orders, communicating credit check holds and managing all other holds on live orders

·  Any other duties including support for other Goldstar markets as required

What we need from you:

Previous Experience

·  1yr+ customer service experience or in a similar role

·  A good attitude and willingness to learn about the promotional merchandise trade and Goldstar’s distributor business is essential

Key Skills and attributes

·  Attention to detail – strong accuracy, reading, comprehension and listening skills are critical

·  Problem solving skills – The ability to think on your feet, the ability to work hard under pressure, and great problem solving skills are three essential attributes for this role

·  Languages – Proficient written and oral (in GERMAN) is essential. Qualification for the role will be partially based on a written test.

·  Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential

·  Customer Service Focus – A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential

·  A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential

·  Excellent organisation and time-management skills are also essential

·  Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage.

What we will provide:

·  The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.

·  A supportive environment with fantastic opportunities to grow and develop your career.

·  A modern, fast paced, and exciting company culture.

Goldstar-Europe:  Goldstar, part of the global National Pen Group, is Europe’s fastest growing Trade Supplier.  Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers.  Goldstar’s mission is to become the best supplier in the industry and to make all distributors love Goldstar.