IT Support Desk – Tunis

Description de l’annonce:

Blauwtrust Groep provides high-quality financial services and products to the Dutch mortgage market. The company focuses on consumers as well as brokers and investors. Blauwtrust Groep consists of multiple operating companies – with more than eight hundred employees in total – that operate the entire value chain together, from management and administration to in-house advisory offices.

Vacancy: IT Support Desk (System Administration and Support)

Blauwtrust Groep sets up group-wide strategy, goals, and parameters in order to give guidelines to the subsidiary companies and to serve them with the appropriate support in, amongst other things, Infrastructure Platform capacities, Software Development Lifecycle (SDLC) and support tools.

In this context, we are looking to hire an IT Support Desk Engineer or Technician who will be based in Tunis and will support teams seated in the Netherlands and in Tunis at a first stage.

In short, as an IT support desk you will: 

·  Assist ServiceDesk NL in solving technical problems at user level

·  Follow the support tickets until the problem is solved

·  Document recurring problems/incidents and their resolution path

·  Report application alerts to the services/development teams concerned

·  Manage user accounts in the Active Directory, using classical tools like Intune

·  Execute under the recommendations of the ITSO any security related actions on the workspaces or the servers, such as monitor certain logfiles

·  Identity and Access Management topics like RBAC (role based access control)

What do we like to see?

We like the “hands-on” mentality. BTG is growing and is in development. Analysis capacity, making the link between different stakeholders, participating to the animation of the teams, with different expertise, that’s your mission and goal! You are the team player; the team is waiting for.

Who are we looking for?

·  You have at least 3 years’ experience in IT support functions

·  You have good skills in project management

·  You are fluent in English, in reading and writing

·  Experience with administration of infrastructure and using tools like Active Directory and Jira

What do we offer you?

The Blauwtrust Groep is looking for top performers. Conversely, you can expect a lot from us. A pleasant, collegial culture with plenty of room for initiatives and many development opportunities. You will receive a complete and attractive package of employment conditions.

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