OUTSOURCIA recrutement – Team Leader – Ariana

Description de l’annonce:

The Outsourcia Group specialises in outsourcing services: remote, multiservice, multilingual and multichannel customer relationship management (call centres, e-mail management, chat solutions, telemarketing and customer relations on social networks), back office outsourcing (BPO), digital services (development of specific web and mobile applications, digital communications and community management) and research.

Outsourcia currently employs 3,600 people at 12 production sites in France, Morocco, Madagascar and Tunisia, and works with such high-profile clients as Aquarelle, Renault, Total, Orange, Histoire d’Or, Manutan, Marionnaud, Mister Auto, Seloger.com and Veepee.

The Outsourcia Group supports its employees on a daily basis, based on driving values such as solidarity, commitment and integrity…

If you too share these values, don’t wait any longer and come and take up new challenges with Outsourcia Tunisie (Ex PhoneAct)!

As part of the development of its telesales activity, Outsourcia is recruiting « Team Leader » with the following missions:

Your Main Missions:

  – Ensure a proximity management approach and guarantee the growth of the team’s skills,

  – Analyze results, identify gaps and implement the necessary actions and plans for the achievement of goals,

  – Prepare and ensure reporting within deadlines,

 Who exactly are we looking for?

Successful candidates must provide:

– Fluency in written and spoken French,

– Fluency in written and spoken English,

– Minimum of 3 years of experience in customer service,

– Rigor and organizational skills,

– Perfect mastery of all the KPIs of the job,

– Exemplarity and confidentiality,

– Proficiency in office automation tools (Microsoft Office),

– Analytical and evaluation skills,

– Objectivity and reactivity.

What we offer:

1. Insights:Year-end
   • Year-end bonus based on seniority,
   • Sponsorship bonus.
2. Benefits:
   • When hired, sign a permanent contract,
   • Completely paid training,
   • Free consultation with the doctor of Outsourcia,
   • Transportation provided,
   • Voucher for meal,
   • Group insurance,
   • Credit arrangement with a Tunsian Bank.

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