| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues | Mobilité |
| 11 février 2024 | CDI | Nabeul, Tunisie | Entre 1 et 2 ans | Bac + 5 | 1 – 2 DT / Mois | Plein temps | Arabe , Français , Anglais |
Description de l’annonce:
Role Purpose:The Complaint Management Engineer is responsible for handling complaints coming from the market (Market Units, customers; patients; caretaker; or authorities) .
Ensures that complaints are assessed for their actual or potential impact on patient’s safety and product quality, that complaints are handled in a timely manner, appropriately investigated, documented and sent back to the customers/partners in a timely manner.
Complaint management Engineer is responsible for analyzing data related to complaints to identify trends or areas of improvement.
Responsibilities:
-Complaints Management on Global Complaint Management Workflow (GCMW) IT Tool.
-Record and evaluate complaint submissions
-Complaint Acceptance and Investigation
-Sub-complaint Creation
-Manage External Communication to acquire relevant complaint information
-Coordinate with internal departments to incorporate input into medical device complaint report
-Review and provide feedback on complaint manufacturing investigation reports
-Ensure timely processing of complaints according to defined targets
-Involved in activities to prepare for audits and inspections
-Perform root cause investigations and initiate Events or CAPA’s if needed
-Review and closes complaint files
-Collect complaint case and process metrics to capture and generate trend reports
-Coordinate with other departments to provide complaint data reports as needed
-Participates in inter-departmental cross-functional projects
Qualification required
-min of 01 year related work experience
-Good knowledge of Quality norms
-Advanced Computer Skills
-Advanced Level of English & French
-Active listening
-Risque management.
-Root cause analysis
-Problem-solving capabilities and mastering tools
-Communication
-Leadership