- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Niveau d'étude :
- Ingénieur
- Langue :
- Français, Anglais, Arabe
Description de l'emploi
Job purpose
Leads maintenance and operations of plant’s IT infrastructure covering servers, networks & security systems under acceptable service levels and infrastructure availability rate to ensure business continuity. Provides service desk and IT & service operations management including daily operational activities and physical IT environment management to meet department objectives and corporate strategy. Leads local and Corporate IT and IS projects Implementation. Ensures the followup of the activity through the defined KPI and SLA.
Job Accountabilities :
Plans, coordinates and supports administering, maintaining and supporting plant’s network, system infrastructure and security including carrying out routine configuration and installation, documentation, administration and maintenance activities of IT systems, databases, network hardware & software and related peripherals.
Plans and oversees infrastructure implementation, upgrades, replacements/retirements in order to meet business requierements and IT standards. Identifies and provides requiered technical ressources needed to support the ongoning operation of the IT infrastructure.
Monitors and controls IT infrastructure & services including day-to-day routine tasks related to the operation of infrastructure components and applications such edition of operation logs and reports and facilities Management in a timely and reliable way.
Leads service operation activities including event & access control management, service request fulfilment to ensure an effective & efficient IT services delivery.
Oversees incidents management including first line investigation & diagnosis, analyzing records & log and resolving incidents, escalating incidents to business applications supervisors, following up resolution while keeping requestor informed and conducting customer/user satisfaction callbacks, surveys.
Oversees IT problems management process including recurrent incident analysis, root-causes analysis, actions plans definition and implementation and action plan efficiency verification.
Leads local and Corporate IT and IS projects. Prepares, communicates and reviews IT KPI’s and defines accordingly continuous improvement plans of processes, procedures and systems to meet the IT department and the Company’s objectives.
Complies with the Quality and EHS Systems requirements.
Complies with corporate values, code of conducts and non disclosure agreement.
Exigences de l'emploi
Functional and Technical Competencies:
ITIL knowledge, IT operating systems environements, IT hardware and software, Networking Hardware & Software Plateforms knowledge, Cloud Architecture & Enironements Knowledge, Virtualization techniques & Environements knowledge, Databases management, VoIP and collaboration tools knowledge, Security and firewalling knowledge, Quality standards,Quality standards, Continuous improvement techniques, Analytical and problem solving skills, Organizational skills, Project Management, Risk Management. Identify and evaluate the hazards and H&S risks
Language and Software Skills
MS Office Softwares ( Excel, Word, PPT, Outlook..), Monitoring solutions, Helpdesk solutions, VMWare, Veeam Backup solution. English is a must.
Behavioral Competencies :
Communication, Building Relationships, Self Development, Managing Performance, Personal Effectiveness, Business Skills, Organization, Self control, Work under pressure.
Date d'expiration
22/04/2021