| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 27 avril 2021 | CDI | Tunis, Tunisie | Entre 5 et 10 ans | Bac + 3 | Plein temps | Anglais , Italien |
Description de l’annonce:
We are looking for a IT Senior Helpdesk Service Support :
This is a great opportunity to work in a fast-paced innovative environment and grow top-class IT Support and Customer Service skills.
Main functions
- Investigate and resolve end-user issues
- Complete the onboarding process for new hires. Register new hires in Active Directory, grant them access rights, install and configure security and collaboration tools
- Investigate and resolve network connection issues as well as hardware and software configuration/ deployment issues
- Prioritize urgent issues and escalate them to the relevant teams
- Work collaboratively with other teams to implement and maintain IT procedures and guidelines (including IT security policies)
- Promote awareness and ensure compliance of IT procedures and guidelines within the Helpdesk team
- Install/deploy hardware and software where necessary
- Manage Window/Mac /Linux /Androiddevices
- Manage voice, telecommunication and printing devices
- Manage and inventorize software licenses
- Maintain positive relationships with external vendors
- Provide remote /onsite support when necessary
- Ticket management
- Asset management & Data Entry
Requirements:
- At least 3-year experience working in a IT Support/ Helpdesk organization (previous experience working for a e-commerce company is considered a plus)
- Able to communicate effectively with technical and non-technical audiences
- Strong customer orientation skills
- Strong troubleshooting and problem-solvingskills
- Advanced knowledge of the most common hardwareand software tools/ products/ solutions used by large enterprises. This includes (but is not limited to) Active Directory and Microsoft O365
- Previous experience working with a ticketing system such as Jira, Zendesk, ManageEngine or similar
- Able to support a medium-large business community (200+ users)
- Able to create IT process and support documentation
- Must be a team player
- Fluent in English