- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 3 à 5 ans
- Langue :
- Anglais
Description de l'emploi
KEY RESPONSIBILITIES :
As part of our Sales Enablement team you will work as a Sales Operation Analyst.
You will be involved in the following activities:
- Manage technical tools and platforms, including CRM in collaboration with IT to manage and ensure an effective CRM system that adds value
- Supervise and maximise automation and connexion with other tools
- Work together with sales team and leadership to implement sales plans and to develop organizational goals
- Lead sourcing and identification management
- Consolidate and segment client & prospect data
- Provide marketing operations support such as email distributions, collateral, and promotional inventory management
- Manage customer onboarding content
- Establish guidelines for CRM rules and use
- Elaborate and maintain a sales knowledge base (dynamic page/site on SharePoint)
- Draft and maintain our sales onboarding program
- Conduct sales training and mentor new and existing product support analysts on all sales-related procedures
- Define, refine, and administrate structured sales processes for efficiency and to improve conversions, shorten sales cycles, and maximize wins
- Manage, ensure, and maintain the data accuracy (cleansing, up to date, properly stored & improvements)
- Provide intelligence on usage/level of order or that could trigger upsell
- Send surveys to our customers and reports to management about customer satisfaction
The list of missions listed above is not exhaustive.
Exigences de l'emploi
REQUIRED PROFILE
Education and experience:
- Master’s/Bachelor’s degree in Business Administration, or in a related field
- Fluent in English is required, French and other languages appreciated
- Excellent oral and written communication skills
- 3 years in a similar position or with similar requirements
- Experience in a multinational environment
- Experience using a CRM and comfortable with new IT software
- Ability to perform Salesforce functions appreciated
- Established excellency in Excel and PowerPoint required
Personal attributes:
- Creative with ability to develop new ideas and creative solutions
- Able to plan strategies and future operation goals effectively
- Very rigorous, organized, a sense of priority and detailed oriented
- Capacity to manage high stress situations
- Great adaptation skills and learn quickly
- Ability to analyse and synthesize
- Autonomous, dynamic, and dedicated
- Team player
Date d'expiration
11/06/2021