Date de publication Type de poste Lieu de travail Expérience Étude Disponibilité Langues
9 août 2021 CDD Sousse Jaouhara, Sousse, Tunisie Entre 1 et 2 ans Bac + 3 Plein temps Français , Anglais
Description de l’annonce:

Hurry ! great news for job seekers. Meeting Point Tunisia is looking for a Reservation Agent. Candidates who are looking for Reservation Agent position in Sousse with relevant required experience can apply right now.

The reservation agent is responsible for a diverse range of reservation related functions and activities to ensure accurate processing of requests while maintaining a high-standard customer satisfaction.

Key Responsibilities:

  • Process different room reservations as requested by Tour Operators.
  • Maintain a 24hr turnaround policy for all queries.
  • Handle customer queries promptly and efficiently.
  • Liaise with contracting department to ensure reservations are within valid contracts.
  • Liaise with operations department for other areas of booking (excursions, transfers, special requests).
  • Gain thorough knowledge of inbound tour operator software (ITOS) features.
  • Process cancellations, amendments or any booking adjustments.
  • Maintain records of all room reservations.
  • Ensure last-minute changes are dealt with promptly.
  • Ensure any errors are rectified before client arrival.
  • Consult with other Reservation Agents and inform them of any delays.
  • Prepare reports on all Reservation activities.

Qualifications:

University or diploma degree in tourism or related field.

Skills:

  • MS Offices
  • French & English (Written and Spoken)
  • Other language is an asset.

Competencies:

  • Verbal and Written Communication
  • Organized
  • Detailed Oriented
  • Stress Management
  • Time Management
  • Conflict Management
  • Courteous

Apply Now

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