| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 4 février 2022 | CDI | Ariana Ville, Ariana, Tunisie | Entre 1 et 2 ans | Bac + 2 | Plein temps | Arabe , Anglais |
Description de l’annonce:
We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
Responsibilities:
– Answering agent questions regarding best practices or difficult calls.
– Identifying operational issues and suggesting possible improvements.
– Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
– Preparing reports and analyzing data to assist management as they determine call center goals.
– Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Requirements :
– Proven experience as call center supervisor or similar supervisory position.
– Experience in customer service is essential.
– Proficient in English and Middle eastern dialect.
– Knowledge of performance evaluation procedures.
– Excellent organizational and leadership skills.