German Customer Care Representative – Tunis

Description de l’annonce:

We are hiring German Customer Care Representative

Category: Customer Care
Employment Type: Full-time
Location: Tunis, Tunisia
Domain: Design & Printing
Job Functions
• Customer Service
• Information Technology

Job Title: Specialist, Customer Care

Job Description:
Are you passionate about interacting directly with customers and helping to resolve their issues?
As a Customer Care Representative for a leading online printing group, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service
Your role will include:
• Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/center
• Performing additional responsibilities as required

In return you will bring:
• Strong command of the language (Spoken & written)
• At least one (1) year of customer service experience
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service while multi-tasking
• Experience with graphic design, Photoshop & Illustrator knowledge.
• Outstanding negotiation skills with the ability to resolve issues and address complaints

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