| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 5 novembre 2019 | CDI | Ariana, Tunisie | Entre 1 et 2 ans | Bac + 3 | Plein temps | Français , Anglais |
Description de l’annonce:
Manpower recruits a Technical Support Representative for a multinational in the IT sector.
The selected candidate will perform a Technical Solutions Representative role and will be working with large accounts/ IT technicians and Partner agents and assist them in diagnosing and fixing any issues with the company’s product or related applications.
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
ENGLISH & FRENCH CAPABILITY
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, PHP, C++, JAVA, JEE, MySQL…).
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.