- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI
- Experience :
- 5 à 10 ans
- Niveau d'étude :
- Ingénieur
Description de l'emploi
The right person will help move our platform to the next level. This is an IDEAL job if you are an engineer with 5 or more years of experience who wants to be part of a small, highly skilled team, feels total ownership of your work, and can’t imagine a day without contributing to the success of your project and your team.
You are a skilled engineer, with experience in SaaS platforms, leading or advising teams and delivering initiatives.
You have a deep understanding of how technology can attain ambitious business goals.
You are creative, focused, and curious about the tools and technology you use.
You believe in supporting teams by unlocking their potential through mentoring, coaching and continuous improvement.
You have experience in forming teams and enabling productivity by seeking clarity in goals and execution.
You have strong communication skills. You understand how to align team’s execution to be accountable to business goals and report to stakeholders on your progress.
About Us
Care and Design Services Technology tribe provides highly dynamic, data-driven, world-wide contact center applications, which enable Vistaprint’s 2000+ front line customer service representatives to process 25,000 email, phone and chat contacts per day from our global e-commerce customers.
Your role will involve
- Full ownership of the health of Software systems in production environment (including scaling, monitoring, managing upgrades, …)
- Full ownership of production incidents and requests (including engaging needed teams and stakeholders) and driving them to resolution as well as conducting post-incident reviews
- Full ownership of Operation and maintenance of SaaS hosting infrastructure in cloud environments
- Taking operational responsibility for the services that are owned by your team, potentially including taking part in an on-call rotation
- Hands on coding experience in modern programming languages (C#, Powershell, Python, etc.)
- Being in charge of the creation and ownership of services and operational toolsets (including tools that automate manual and operational tasks)
- Leading or participating with a deep level of expertise on a highly skilled Operations Support team enabling hundreds of Customer Contact specialists across the world by providing them with high quality support and service for the tools they’re using
- Partnering with other engineers and product managers, becoming a valued member of an autonomous, cross-functional team
- Mentoring and collaborating with teammates to make sure the squad delivers with quality, applying best practices and in alignment with business goals
- Providing guidance to teammates about operations support fundamentals, paradigms and emerging trends
- Championing an environment that supports your individual growth and the growth of your teammates
- Actively participating in a culture of respectful continuous feedback
What we offer
- Join a multi-billion dollar organization that focuses on continuously modernizing its technology platform
- Work in a highly collaborative, self-organizing team + the ability to decide how your team works and what technologies you use
- Continuous development opportunities such as onsite training, meetups, conferences, and online training subscriptions
- Competitive salary + comprehensive benefits
- Flexible working hours with paid time off
- Culture of thoughtfulness, respect and accountability
- An environment that values diversity and fosters inclusion
- Onsite Gym room
- Onsite game room (baby-foot, ping pong, Play-station)
- And more!
Exigences de l'emploi
In return you will bring
- Educated at an Engineering or Bachelor degree level in Computer Science (or equivalent)
- Excellent communication, organization, and teamwork skills required
- At least 5 years of relevant experience
- Strong capacity for logical thinking, with the ability to troubleshoot problems within a large distributed system, crossing many technology domains
- Willingness to resolve repetitive problems while figuring out systematic handling and prevention.
- Experience in situations where you helped team(s) develop a shared understanding while ensuring all voices were heard
- Experience in high-tension situations where you were able to maintain calm and a focused perspective
- Experience assuming responsibility for team’s outcomes, taking an active role in finding solution(s) and creating the right environment for a team’s success
- Experience managing technical debt, navigating complex systems, and sorting complex business requirements with competing priorities
- Strategic thinking, holistic view of the business and how technology can serve specific business goals
- High degree of familiarity with a modern administrative scripting or programming language to automate repeatable processes and perform changes (C#, Powershell, Python, etc.)
- Strong SQL skills required
- Knowledge of Salesforce is a plus
- Knowledge of Call Center Software is a plus
- Familiarity with Agile methodologies (Scrum, Kanban) is a plus
If you are up for challenge in a fast-paced and energetic environment apply now!
Equal Opportunity Employer
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, or marital status.
Please submit your CV in English
Date d'expiration
04/01/2020