Postes vacants:
1 poste ouvert
Type d'emploi désiré :
CDI
Rémunération proposée :
Confidentiel
Genre :
Indifférent

Description de l'emploi

As a member of the Service Desk Team, you will be the first point of contact for supporting our employees and working with the different IT Teams across the world.

PRIMARY RESPONSIBILITIES

  • Provide excellent customer service remotely and thru phone.
  • Primary initial contact for all desktops/laptops, Smartphones; Mac support and printers issues
  • Troubleshoot and solve common IT issues (issues troubleshooting, computer hardware failures, software installs, access requests, etc…)
  • Support/administer Active Directory, Exchange, virus/spam detection and the company’s internal applications
  • Create, change, and delete user accounts per request.
  • Follow security policies while carrying out desktop support

ADDITIONAL RESPONSIBILITIES

  • Documentation as needed
  • Work on projects as needed
  • Workload and work direction will be driven by a Service Desk ticketing program

KNOWLEDGE AND SKILLS REQUIREMENTS

 Education:

  • Associates degree in Information Technology (Technicien Supérieur en informatique/réseaux), B.S./in Computer Science, Information Systems
  • Microsoft or other certifications preferred but not required
  • At least 1-year experience of systems administration or in a technical support

Exigences de l'emploi

Experience and Skills requirements:

  • Experience on Hotline and Service Desk/ Helpdesk strongly preferred
  • Good English level
  • Hardware and software troubleshooting  
  • Active Directory
  • MS Exchange knowledge
  • Anti-Virus technologies
  • Spyware removal and prevention
  • Understanding of Server and Desktop operating systems

Additional requirements:

  

  • Strong interpersonal and communication skills
  • Able to follow verbal and documented instructions
  • Ability to document procedures
  • The ability to prioritize work, work well independently and work well with others in a team environment
  • Ability to react quickly in an ever-changing environment.
  • Must be able to work nights / weekends

Equal Opportunity Employer:Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases we strive to do more than the law requires

Date d'expiration

20/03/2020

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