| Date de publication | Type de poste | Lieu de travail | Expérience | Étude | Disponibilité | Langues |
| 13 mars 2020 | CDI | Ariana, Tunisie | Aucune expérience | Bac + 3 | Plein temps | Anglais |
Description de l’annonce:
Responsibilities
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Provide technical support via telephone or electronically to customers, partners and HPE employees in line with defined CSC procedures. This will include diagnosis of hardware problems and software support.
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Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
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Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.
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Elevate calls to the appropriate skill level in line with defined CSC procedures in order to ensure timely resolution and to maintain customer satisfaction.
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Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
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Proactively assist customers to avoid or reduce problem occurrence.
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Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
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To consistently set and meet customer expectations and continually develop customer service skills.
Education and Experience
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IT engineering Diploma or 3 year completion beyond High School level and beyond
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Helpdesk experience is an advantage.
Knowledge and Skills
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Excellent verbal and written communication skills in English
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Excellent analytical and problem solving skills.
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Software and hardware knowledge of computing, storage and peripheral devices.
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Superior customer service skills.
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Phone and remote support experience is a plus.