Managing online live chat and customer service inquiries.
Identify and assess customers’ needs to achieve satisfaction.
Excellent customer service skills and great enthusiasm for helping customers
Handle and resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
Update and maintain customer information in the customer service database.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policy.
Respond promptly to customer inquiries via emails and chat.
Communicate and coordinate with internal departments
Duties as a trainer:
Train students on Spoken and Written via Video Conferencing.
To plan and execute a training that meets students’ needs and expectations.
Adapt learning styles as per the level of the student.
Contribute to the development, evaluation, and improvement of training courses, materials, and related services.
Desired Qualification Profile:
An eloquent speaker with a Neutral Accent and spontaneity.
Good listening skills.
Education Qualification: Graduate or Post Graduate in any Field or Undergraduate (depends on the skills)
Able to work independently with little supervision
Skills:
Effective overall communication skills in French & fluent in English.
Ability to multi-task and manage time effectively
Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
Ability to learn fast.
Ability to make appropriate decisions and evaluate priorities accordingly.
Must be able to adhere to schedule changes based on department and/or business
No Experience Required.
Working Time and Day:
We have different shifts starting from Morning till Late Night (4 hours a day).
The working hours of the trainer will be as per the French Time Zone.
Exigences de l'emploi
The prerequisite for this Job is as follows:
Computer with Webcam & Headphone (Desktop OR Laptop)
Internet Connection with a minimum of 4 MBPS speed
