- Postes vacants:
- 10 postes ouverts
- Type d'emploi désiré :
- CDI
- Experience :
- 1 à 3 ans
- Langue :
- Français, Anglais
Description de l'emploi
Assist Digital Tunisia is hiring team leaders.
The main responsabilities of the team leader includes but not limited to:
– Managing operational briefings and updates on the specific campaign
– Team leader will be suggesting changes to be applied to the operational processes and for the development of the necessary supports
– Motivating the team entrusted in achieving excellent performance by encouraging team working
– Taking in charge escalated calls in order to reach the client satisfaction and to set a good example as a role model
– Monitoring and verifying the knowledge acquired by individual operators
– Timely assistance to customer care agents if needed
– Monitoring the operational performance of the assigned team (quality and productivity)
– Coaching and developing customer service agents’ skills and help them to reach the full potential through monitoring, assessment and regular feedback
– Team leader will be reporting and monitoring compliance with contractual SLAs and service KPIs
Exigences de l'emploi
– Excellent leadership and interpersonal skills
– Positive attitude, good organizational and time management skills
– Excellent in motivating and managing staff within a team environment
– Ability to analyze KPIs
– Ability to prioritize work and workloads across a team
– Creative thinking and problem solving
– Fluent in French and English language (written and spoken)
– Excellent verbal and written communication skills
-Good knowledge and use of the main MS Office applications (word, excel) and e-mail
Assist Digital Tunisia is offering:
– Permanent contract from the hiring date
– An attractive salary
– 3 different shift choices (40h, 36h and 28h)
– Monthly bonus
– Meal vouchers (6 TND per day)
– Transportation
– A gym, restaurant…
Assist Digital Tunisia is alos offering:
– Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
– Work in a newly opened and modern office in Tunis
– A path of growth aimed at enhancing your professionalism
– Internal educations to develop professional and language skills and many other benefits…
Date d'expiration
06/02/2021