Hewlett Packard Enterprise Tunisia is looking for
Technical Support Consultant
Description
Provide customers & Engineers troubleshooting & support in the areas of Industry Standard related areas.
Specifically:
Collect pertinent information from customer and document case details in Case Management system
Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HPE remote and field support staff
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and / or relevant managers;
Technical troubleshooting of the Hardware, storage applications and product issues.
Manage customer issues, escalating to next Support Tier when appropriate.
What is needed
Fluency in English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness
Resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Comment postuler :
Send us your CV to : [email protected]
Ville : Ariana
Nom / Entreprise : Hewlett Packard Enterprise Tunisia
Email : [email protected]
Adresse : Immeuble Hewlett Packard Enterprise Technopole Elghazela 2088 Ariana