- Postes vacants:
- 1 poste ouvert
- Type d'emploi désiré :
- CDI, Temps plein
- Experience :
- 1 à 3 ans
- Langue :
- Allemand
Description de l'emploi
Team Lead Customer Care (German)
The Team Lead Customer Care at Vistaprint provides leadership to a diversified team of
customer service professionals, thus putting them in a position to continuously deliver first-class service to Vistaprint customers. He drives the continuous development of his team and is the team members’ trusted partner in stimulating their personal professional development.
The Team Lead is responsible for motivating, assisting and directing his team to meet monthly goals in accordance with defined targets.
Which responsibilities are part of the role?
- Ensure all team members create real value for our customers and pursue our ambitious customer service philosophy
- Motivate and coach team members to achieve and maintain KPI targets through continuous monitoring and assessments
- Create and maintain complete documentation of performance improvement
- Consistently and effectively report trends and suggest appropriate actions to support findings and goals (KPIs, Attendance Management, Schedule Adherence, …)
- Effectively communicate corrective plans to ensure that individuals meet objectives
- Support the team member’s development through regular feedback, mentoring and coaching as well as regular team-based exchange sessions
- Create a working environment that emphasizes accountability, mutual support, commitment and engagement
- Create transparency around and enthusiasm for company strategy, mission and goals and organizational changes related to these
- Partner closely with departments like Workforce Management, Human Resources and Learning to ensure your team’s efficiency and effectiveness
- Assume disciplinary responsibility for their team including decisions around e.g. contract extensions and probationary periods
Exigences de l'emploi
What does it take to be successful in this role?
- An unconditionally customer-centric mindset and a passion to drive service excellence and customer loyalty
- High empathy and excellent communication skills
- Skills in developing team members to their fullest potential
- Being able to get and to give constructive feed-back
- Fluency in German is a must; proficiency in English and French are a strong plus
Date d'expiration
17/03/2021