- Postes vacants:
- 2 postes ouverts
- Type d'emploi désiré :
- CDI
- Experience :
- 0 à 1 an
- Niveau d'étude :
- Licence, Bac + 3
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais
- Genre :
- Indifférent
Description de l'emploi
This position is responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.
Roles and Responsibilities :
- Represent the Production Support organization on company-wide project teams.
- Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
- Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
- Participate in knowledge transfer to ensure a better grasp of the product and domain.
- Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
Exigences de l'emploi
- Must be able to communicate effectively both verbally and written with English and/or German.
- Your unwavering commitment to customers
- Perfect punctuality
- Job requires participation in an after-hours/weekend rotation. Resource willing to work in 24X7 project environment. The project runs in 3 shifts daily including Weekends
- Experienced with basic UNIX and Shell Scripting
- Willing to learn
Date d'expiration
14/03/2020