- Postes vacants:
- 75 postes ouverts
- Type d'emploi désiré :
- CDI, Temps plein
- Experience :
- 1 à 3 ans
- Niveau d'étude :
- Bac Professionnel, BEP, CAP
- Rémunération proposée :
- Confidentiel
- Langue :
- Français, Anglais
- Genre :
- Indifférent
Description de l'emploi
For our office in Tunis we are looking for
CUSTOMER CARE AGENT – FRENCH SPEAKING
The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in French and English languages.
Who are you?
- You are fluent in French (written and spoken) and you have at least B2 level of English
- You have good organizational and time management skills
- You are a team player and a problem solver
- You have a positive attitude and good communication skills
- You are familiar with customer-care department operations
What you are going to do?
- You will provide everyday client support by responding to inquiries by phone and/or digital channels in French and English languages
- You will manage and resolve customer complaints
- You will document all information according to standard operating procedures
- You will maintain and improve performance by adhering to standards and guidelines
- You will update job knowledge by studying new service descriptions; participating in educational opportunities
What do we offer?
- An interesting and dynamic job in the tourism industry
- Work in a newly opened and modern office in Tunis
- A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
- Ability to develop communication skills in foreign languages
- A path of growth aimed at enhancing your professionality
- Internal training to develop professional and language skills
- Flexible working hours
- 3 weeks paid training
- Opportunity to earn target related bonuses
- Gym and Restaurant in our office
- Company events
Exigences de l'emploi
- Fluency in French (written and spoken) and at least a B2 level of English
- Good organizational and time management skills
- Being a team player and a problem solver
- Having a positive attitude and good communication skills
- Being familiar with customer-care department operations
Assist Digital in 2017 has been certified as Great Place to Work in Italy.
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Date d'expiration
11/04/2021