CMR TUNISIE recrutement – CUSTOMER QUALITY ENGINEER – Ben Arous

Specialist in instrumentation, control and automation systems for industry, energy, nuclear, marine and offshore, the CMR Group, headquartered in Marseille, has more than 800 employees with an international presence through our subsidiaries in Tunisia, United Kingdom, Singapore, USA, China, India and South Korea. Our products, designed and manufactured according to rigorous continuous improvement processes, meet the most demanding quality standards.

Mission :

Support the customer to ensure on-going quality excellence and act as a pivotal point between  own  production  plant  and  the  customer. Focuses on parts and product for the customer at  the  customer. Carries out root cause analysis and resolution for quality and customer issues.

Key Responsibilities

• Build strong, working relationships with major customer  stakeholders  and in-site  development  teams  to  ensure  complete  and  transparent communication and support
• Determine  and  collect  relevant  data  for  product  and  installation improvements  to  understand any  problems  and  decide  when  to appropriately escalate issues
• Investigate reports  of  defective, damaged  or  malfunctioning  parts, assemblies, equipment or systems to determine nature and  scope  of problem that the customer is experiencing
• Initiate containment of stock at all locations and prevent  further  sub-standard production
• Investigate the fault and extent of potential recall
• Examine, measure, inspect and/or  test  defective  part  for  conformance  to engineering  design  drawings  or  blueprint  specifications using  precision measuring and testing equipment
• Identify anomalies on engineering drawings back to the design function
• Evaluate findings to formulate corrective action plan and coordinate implementation
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
• Organize  and  manage  any  re-work  of  finished  goods  that  may  be necessary
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
• Assist with training of quality awareness
• Monitor and report on Key Performance Indicators (KPIs) in  order  to adhere  to  process  and  prevent  occurrence of  any  non-conformity  relating to product, process or system
• Assist with new product introduction, representing the customer and support  and  manage  pre-production  trial  runs and first  off  sample approvals
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
• Manage and coordinate customer PPM  (Parts  per  Million),  cost  recovery and supplier warranty indicators
• Undertake special projects as required
• Write reports and present progress at project meetings and to clients
• Plan projects or subtasks so they may be tracked and presented
• Process auditing, findings reporting and corrective action implemented and followed

Skills and Attributes:

• Work independently and is reviewed infrequently with minimal supervision
• Knowledge of quality systems
• Strong knowledge of APQP, PPAP, FMEA, Control Plan
• Knowledge of ISO9001
• Knowledge of measurement
• Understanding of engineering drawings and manufacturing processes
• Good communication and interpersonal skills
• Ability to present data effectively
• Problem-solving skills

Qualification and Experience levels

• Manufacturing/engineering, industrial/engineer degree
• Previous  experience in  a  high-volume  manufacturing  environment, preferably automotive
• Experience of working in Quality Assurance
• Experience of dealing with customers and suppliers
• Language Spoken and Written: English / French